This Privacy Policy describes the data collection and management practices of rebat99.com ("We", "Platform", "Rebat99") regarding your personal information. It applies to all users of the rebat99 platform, including registered members and website visitors. Continued use of this platform after the update date means you accept the terms in the latest Privacy Policy.
01 Introduction & Scope of This Policy
Rebat99 takes seriously our responsibility to protect the personal data of every individual who interacts with our platform. This Privacy Policy is designed to give you a clear and comprehensive understanding of how your information is handled from start to finish.
When you register an account, make a deposit, play games, or simply browse the rebat99 website, there is certain information we need to provide a smooth, secure, and responsible service. This policy explains exactly what that information is, why it is needed, and how it is handled.
We value the trust you place in us. That is why we never cut corners on privacy — every decision involving your data is made with your best interests and safety in mind.
This policy covers all rebat99 services including the website, online games, customer support, and all our official communication channels.
02 Personal Data We Collect
Rebat99 collects two main categories of information — information you provide directly, and information collected automatically as you use the platform.
Information You Provide Directly
- Registration information: full name, date of birth, email address, phone number, and username.
- Identity verification information (KYC): copies of identification card, passport, and proof of address requested during the verification process.
- Financial information: bank account number, e-wallet details, and deposit and withdrawal transaction records.
- Communication with us: customer support conversation content, complaints, and feedback you submit.
Information Collected Automatically
- Technical data: IP address, browser type, operating system, and device information.
- Activity data: pages visited, visit duration, games played, and wagering patterns.
- Location data: general geographic location based on IP address for security and compliance purposes.
- Cookies and tracking technologies: information collected via cookies to enhance the user experience.
| Data Type | Purpose of Collection | Required / Optional |
|---|---|---|
| Name & Date of Birth | Age and account identity verification | Required |
| Email Address | Account communications and security notifications | Required |
| Phone Number | 2FA verification and customer support | Required |
| KYC Documents | Identity verification for fund withdrawals | Required (for withdrawal) |
| Financial Data | Processing deposits and withdrawals | Required |
| IP Address & Device | Security and fraud prevention | Automatic |
| Marketing Preferences | Delivery of relevant promotions | Options |
03 How We Use Your Data
Every piece of data we collect has a specific and lawful purpose. rebat99 does not use your data for any purpose beyond what is stated in this policy.
- Account management: processing registration, verifying identity, and maintaining the security of your account.
- Service delivery: processing deposits and withdrawals, enabling access to games, and providing customer support.
- Fraud prevention and security: detecting suspicious activity, preventing unauthorised access, and protecting your account from misuse.
- Legal compliance: meeting KYC, AML (Anti-Money Laundering), and reporting requirements mandated by regulatory authorities.
- Platform improvements: analysing usage patterns to improve platform design, performance, and features.
- Promotional communications: sending information about promotions, bonuses, and platform updates — only if you have consented to receive them.
We follow a "data minimisation" approach — meaning we only collect what is truly necessary. No excess data is gathered for purposes unrelated to the services we provide.
04 Data Sharing with Third Parties
Rebat99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are specific situations where data sharing is necessary and lawful:
- Payment service providers: financial data required to process deposits and withdrawals is shared securely with recognised payment processors.
- Game providers: limited game session information is shared with game providers to enable access to their games.
- Identity verification services: KYC documents may be reviewed through certified third-party KYC providers subject to strict confidentiality agreements.
- Legal requirements: rebat99 will disclose data if required by court order, regulatory authority directive, or valid legal process.
- Fraud prevention: limited information may be shared with fraud prevention agencies to protect the integrity of the platform and other users.
Every third party that receives your data is bound by strict data protection agreements and is only permitted to use it for mutually agreed purposes.
rebat99 never shares your personal data with advertising companies, data brokers, or any party that has no legitimate operational need to access it.
05 Cookies & Tracking Technologies
Rebat99 uses cookies and similar technologies to enhance the user experience, maintain login sessions, and understand how the platform is used. There are several types of cookies we use:
- Essential cookies: required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Preference cookies: saving your preferences such as language and display settings to provide a more personalised experience.
- Analytics cookies: helps us understand how users interact with the platform so we can make meaningful improvements.
- Security cookies: used to detect and prevent fraudulent activity and unauthorised access.
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect certain functions of the rebat99 platform.
06 Data Security Measures
Your data security is more than a promise — it is an ongoing investment we make every day. Rebat99 implements multiple layers of technical and operational security to protect your data from unauthorised access, loss, or misuse.
- 256-bit SSL encryption: all data transmitted between your device and rebat99 servers is encrypted with banking-grade SSL protocols.
- Data-at-rest encryption: sensitive data stored in our databases is also encrypted for additional protection.
- Role-based access control: only staff with a legitimate employment need are permitted to access personal data, and every access is logged.
- 24/7 security monitoring: automated monitoring systems operate continuously to detect and respond to any security threats.
- Periodic penetration testing: the rebat99 platform undergoes regular security testing by independent security experts to identify and address any vulnerabilities.
- Staff training: all rebat99 staff who handle personal data undergo regular data protection training.
While no system can guarantee 100% security, rebat99 applies industry-best standards to minimise risk and protect your data as effectively as possible.
07 Your Rights as a Data Subject
You have clear rights regarding the personal data rebat99 holds. We fully respect and facilitate the exercise of these rights:
Right of Access
You may request a copy of the personal data we hold about you at any time. We will respond within 30 days.
Right to Rectification
If your data is inaccurate or incomplete, you may request a correction and we will update it promptly.
Right to Erasure
You may request deletion of your data subject to legal requirements that oblige us to retain certain records.
Right to Object
You may object to the processing of your data for direct marketing purposes or unsubscribe from promotional communications at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform if desired.
Right to Restrict Processing
In certain situations, you may request that processing of your data be temporarily restricted while we review your request.
To exercise any of the above rights, contact the rebat99 customer support team, available 24/7. We will handle your request promptly and respectfully.
08 Data Retention Period
Rebat99 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Below are general guidelines on retention periods:
- Active account data: retained for the duration your account is active and for a reasonable period after account closure.
- Financial and transaction records: retained for a minimum of 7 years in accordance with financial and tax regulatory requirements.
- KYC documents: retained for the period specified by applicable AML regulations, typically 5–7 years after the business relationship ends.
- Communication logs: customer support conversation records are retained for 3 years for dispute resolution purposes.
- Analytics data: anonymised and aggregated data may be retained longer for platform improvement purposes.
Once the retention period expires, your data will be securely deleted or anonymised following established procedures.
09 KYC & Identity Verification Process
Identity Verification (KYC) is an essential part of rebat99's commitment to the safety of all members and compliance with anti-money laundering requirements. This process is designed to protect you — not to complicate your experience.
Documents typically required for KYC include:
- Valid national identity card (MyKad) or passport.
- A recent bank or utility statement confirming your residential address.
- A selfie holding your identification document (in certain cases).
All KYC documents are stored using high-level encryption. Access is strictly limited to trained verification staff only. Once verification is complete, original digital copies are retained in accordance with legal requirements and are not used for any other purpose.
rebat99 will never request KYC documents via unofficial emails or unverified third-party channels. If you receive such a request, please report it to our customer support team immediately.
10 Child Protection
The rebat99 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If you have reason to believe that a child has provided us with personal data without valid parental or guardian consent, please contact us immediately. We will take action to delete the information and close the relevant account as soon as we have verified the situation.
Rebat99 enforces strict age checks during the registration process and throughout KYC to ensure all members meet the minimum age requirement.
11 Changes to This Privacy Policy
Rebat99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors.
When we make material changes to this policy, we will notify you through:
- Email notification to the address registered on your account.
- A clear notice on the rebat99 homepage before changes take effect.
- In-platform notification upon your next login.
Continued use of the platform after the effective date of any changes will be considered your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
12 Contacting Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help.
You may contact the rebat99 Data Privacy Officer through the following channels:
We are committed to addressing all privacy-related inquiries seriously and within a reasonable time. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority.
Your Data Is Safe with rebat99
We protect your privacy with high-grade encryption, transparent policies, and a team that genuinely cares. Join over 500,000 Malaysian players who trust rebat99 for a safe and responsible entertainment experience.